01206 573948 Tuesday to Thursday 11am-3pm experiencetickets@mercurytheatre.co.uk

A full service box office, with friendly staff delivering great service to your customers

Would you like your customers to be able to book online or over the phone, and be confident that they’ll receive excellent customer service?

Experience Tickets is a service delivered by the experienced Customer Experience Team at the Mercury Theatre Colchester, and backed by the powerful and secure cloud-based ticketing solution Spektrix.

We are your virtual ticket sales team – it’s like having your own dedicated box office, but for a fraction of the cost. Your customers can book online 24hrs a day, call us and if they’re in the Colchester area they can even pop in and buy tickets face to face.

We work with large and small event organisers across the UK, so why not get in touch today? Our Customer Experience Team are ready to sell your tickets! Drop us an email.


Customer satisfaction in 2018/19

Tickets sold in 2018/19

days per year online, and phone sales open Mon-Sat all year round

Some of our clients:

Colchester Borough Council sell tickets for the Charter Hall and Castle Park events through Experience Tickets. Our ticket sales team provide online, telephone and face-to-face sales.  The team are fully briefed on all of the events, and notes prepared by the client ensure that our team can answer the majority of first-line customer questions.

Our Spektrix-powered box office has been integrated into the Colchester Events website, ensuring a fully branded experience for the Council.


English Touring Opera logo

English Touring Opera offer direct ticket sales to their UK-wide concert tour audiences through Experience Tickets, offering customers the convenience of online and phone sales, paper or e-tickets.  A secure portal allows ETO to access customer data for research and analysis and marketing purposes, and we’ve even worked together to train ETO staff to run a live pop-up box office at their concerts!

“Experience Tickets have been ETO’s ticketing partner of choice since 2016, thanks to their reliable and simple-to-use online platform, attentive customer service, competitive pricing and no-nonsense data sharing policy.”  Andrea Perseu, Former Head of Marketing


King Cole’s Kittens Fireworks display

8000 tickets are sold for this fantastic fireworks display every year.  We share and manage allocations between Experience Tickets and the local Visitor Information Centre, and provide ticket sales and collection on the door in partnership with local gallery Firstsite!


We’re proud to be the ticket vendor for the Royal Hospital School’s music department, including their 1000-seater chapel, concert hall and other performance spaces.  We manage allocations between Experience Tickets and the school, providing RHS with thousands of printed tickets to sell directly as well as our online sales.




All prices exclude VAT which will be charged at the prevailing rate, currently 20%